I would prefer to give ZERO stars to this Sprint Store. I have dealt with this location for years and have NEVER had any problems at all. I went in on 8/22/16 to figure out why my son's iPhone 6 stopped working and there was an entirely new staff working there. One employee helped me right away and was very polite. He was able to determine quickly that the phone could not be fixed and could be replaced at no charge. He needed assistance from another employee, who was clearly the person in charge, to help place the order for a replacement phone. The "Manager" who stepped in to help was very rude to the employee and kept referring to me as "Dear" as he placed my order. He made it a point to let me know that it was taking some time for the iPhone 6 to come into the store so it may be a week or two before the replacement came in. He said that they would call me as soon as the phone was shipped to the store. I have called the store multiple times and have been told by the same employee that they hadn't received the phone, again referring to me as "Dear." I called on 9/12/16 and asked if they had received the replacement phone yet and AGAIN the same employee said that at that point he was going to place a NEW order as the phone had STILL not come in. I called AGAIN today 9/24/16 and STILL NO PHONE. I called Sprint and they show that the phone DID get shipped to the store on 8/26/16. We called the store together and they NOW say that they called my SON's phone which DOES NOT WORK to let me know the phone was in and the phone had been shipped back to Sprint after 15 days! Not ONCE during any of my repeated calls did they tell me that they had tried to contact me or my son!!!!!!! I will NEVER deal with this store EVER again. They are a HORRIBLE representation of Sprint as a company. I have been a Sprint customer for 12 years and have NEVER dealt with such ridiculousness. Save yourself the trouble, time and headache and go to a different Sprint Store.
My husband tried for literally three weeks to straighten out a mess with upgrading my phone. It took hours on the phone with Customer Care and 5 visits to the store. Last week the staff opened a ticket with Customer Care, but a week later, nothing had changed. He went into the store this morning, and after 2 hours, was told by the manager, Duane, that he'd call my husband back by the end of the day, and everything should be all set. My husband asked what he should do if he didn't hear from Duane, and Duane said to call. My husband called several hours later and asked to speak with Duane, Brendan (the assistant manager) or Nate. None were available to come to the phone and my husband was told they'd call him tomorrow or sometime within the next week. My husband was ready to switch carriers, but I suggested trying one more time in the store. There were no customers in the store when we went in, but Duane didn't acknowledge us at all. A new guy helped us (he didn't have a name tag or his own "numbers" for the system), but had to ask for help. Duane stepped in, not acknowledging us at all, then he started talking and I said "what?" And he didn't acknowledge me. It turned out he was on his blue tooth with Customer Care. A few minutes passed and he walked into the back. He never came out, not even when the new guy ran back and asked for help. The issue was FINALLY resolved by Customer Care, but we didn't order the 7 plus through the store, because it would've cost us $40. There was no way we were giving a penny extra to the store or Sprint. Brendan is a nice guy, but calls customers "dear" which I don't think is appropriate. Duane is a terrible excuse for a manager. Dave and Nate are nice guys and helpful... Unfortunately they couldn't help us with our issue. I'm only giving 2 stars for Dave and Nate's help. If not for them, I'd give a zero if I could.
The man tried to tell me I had a different phone than what I said I had. I didn't. He was a little condescending and joking with his buddies while he was helping me, which made me feel like I wasn't his first priority or getting his full attention.
This people act not professional they act like you bother them very rude they don't help at all... The new owner sucks n the Employee's act like they don't want to do there job.. I wanted to open up a new account and they didn't even want to help me out.. I rather go to any other sprint store than deal with them..... Honestly don't go..... There if I can rate zero I would 00000000..........very rude they were joking around.. Not paying any attention to my problem went back and forth to the store didn't resolve nothing.... Keep reporting people.....
Good Sprint location, but not corporate so not able to help with all questions and billings issues.
Sprint Store is a US Electronics Store based in Seekonk, Massachusetts. Sprint Store is located at 1200 Fall River Ave, Seekonk, MA 02771, USA.
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